Ben May IT Help Desk

Helpdesk Contact Information


To report any IT related issues, please email:

bmdhelpdesk@bsd.uchicago.edu

 

University IT Help Desk Information


Online Manuals:
https://answers.uchicago.edu/
(use search term example: "outlook 2010" or "xmail")

Phone Support: 773-702-5800 (2-5800)

Email Support: itservices@uchicago.edu.

Chat Support: https://itservices.uchicago.edu/page/support

Walk-in Face-to-Face Support: 
https://itservices.uchicago.edu/techbar

Regular hours
7:30 a.m. - 6 p.m. M-F
8:30 a.m. – 5:00 p.m., M-F (Winter Interim hours)
Closed on University Holidays

 

CBIS IT Help Desk Information


Phone Support: 773-702-3456

Email Support: help@bsd.uchicago.edu

FAQ: http://help.bsd.uchicago.edu/tips.html

Regular hours
24 hours a day, 7 days a week, 365 days a year

 

Support Provided by BMDCR Help Desk


We provide support in the following areas:

1) Operating System

  • Mac OS X 
  • Windows OS

2) Software

  • Lasergene Suite 
  • MS Office Suite 
  • Adobe CS Creative Suite 

3) Hardware

  • Mac, PC, server, printer maintainance services
  • System rebuild, backup, restore, upgrade

4) Individualized IT support to all Ben May Dept. members

  • Data recovery
  • Lab machine maintainance
  • Website maintainance
  • etc.